Bell Customer Service woes

One relatively happy customer service experience exposes the lack of any true customer service at Bell.

If you’re connected to me on Facebook, you may know that we recently experienced some frustration with Bell customer service related to the installation of Fibe TV in our house. To sum up, we were Bell Satellite subscribers and we received a highly deceptive phone call from a Bell telemarketing representative informing us that our service was being upgraded and scheduling an appointment. What we were never told was that:

  • We had the choice to refuse;
  • There is a $100 “migration fee;” and
  • Channel packages are not portable and have to be re-selected post-installation.

Continue reading “Bell Customer Service woes”