Whither spring?

Yesterday the temptation plunged from a daytime high of 16?C to an overnight low of about -10?C. With the wind chill, today feels positively frigid. It’s a bit hard to stomach after a particularly long, harsh winter. Montreal has not been hit as hard as some other regions. At this time of year, I’ve grown accustomed to being able to shed the winter coat and the heavy boats.

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Bell Customer Service woes

One relatively happy customer service experience exposes the lack of any true customer service at Bell.

If you’re connected to me on Facebook, you may know that we recently experienced some frustration with Bell customer service related to the installation of Fibe TV in our house. To sum up, we were Bell Satellite subscribers and we received a highly deceptive phone call from a Bell telemarketing representative informing us that our service was being upgraded and scheduling an appointment. What we were never told was that:

  • We had the choice to refuse;
  • There is a $100 “migration fee;” and
  • Channel packages are not portable and have to be re-selected post-installation.

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Chicago Road Trip – Part II

1372565092.jpgTonight we’re in Kalamazoo, Michigan. We left Burlington, ON this afternoon around 3 pm after having lunch with some friends. Instead of crossing the Ambassador Bridge at Windsor, we opted to cross the border at Sarnia. The wait was very short and the traffic was light. Continue reading “Chicago Road Trip – Part II”

Road Trip to Chicago Part I

Day 3 of our road trip to Chicago draws to a close. We’ve packed in a visit to the zoo and two family visits since we left our home in Montréal. The kids love the zoo, and even though it was a long and tiring day, they both loved it. Seeing the pandas was a once in a lifetime experience.

Tomorrow it’s lunch with some friends in Burlington and then we hit the road hoping to reach Lansing or Kalamazoo for the night.